Once an order has been placed, confirmation of the details is sent to the email address provided on the invoice. Please review your invoice and contact us before it ships if there are any errors. The shipping department will choose a carrier based off of the lowest shipping quote. If a customer pays for expedited shipping, ModuTile will choose the carrier with the fastest transit time. After the order has been processed, packaged, and shipped, we send a second e-mail providing the name of the carrier and the tracking number, also known as a PRO number.
A shipment traveling with FedEx Ground usually takes 3 to 6 business days. FedEx Ground does not schedule appointments for delivery and will drop the shipments off at the customer’s designated location whether or not a recipient is present. Ground service delivery does not require a signature; however, in some situations, the ModuTile shipping department may require a signature. A signature may be required if a package is shipped to an uncertain or busy location (apartments, condos, etc.). If you do not want to be home to sign for it, you may call FedEx to hold the package at the location for you to pick up. However, you must communicate with the carrier before the 3rd delivery attempt.
Customers are responsible for tracking their package and contacting the carrier with delivery instructions. The customer is responsible for origination and return fees; if the product is rejected by the buyer or fails to make appropriate arrangement to sign for the package, and or fails to pick up from the terminal.
If a customer prefers their order to ship with Direct Signature, it will be necessary to call to specify Direct Signature and pay a minimal fee per package. Please contact our Customer Service department with any questions.
Large or heavy orders will ship with a common LTL freight carrier. The estimated transit time for standard free shipping is 6 to 14 business days. Once the order arrives at the destination terminal, the freight company will call to schedule a day and time for delivery. We suggest that all customers with a scheduled delivery time contact the freight company on the day of the appointment to verify that their order will arrive during the allotted scheduled time. For residential customers, shipments are delivered curbside with a liftgate.
If delivering to a commercial building and an appointment is not needed, the LTL freight carrier will deliver the shipment curbside to the location listed in the shipping address any time between 8:00 AM Monday and 5:00 PM Friday. LTL freight carriers require an authorized signature from the recipient to release the shipment.
NOTE: If the customer does not call the LTL carrier to schedule an appointment, the customer will be responsible for any detention fees incurred. Also, the customer is responsible for the re-delivery cost if he or she misses the first appointment or declines to accept it at the time of delivery. If ModuTile is unable to reach the customer, we will ship the product back to our warehouse at the expense of the customer.
Occasionally, there are issues with deliveries such as a driver missing the delivery window, or a carrier missing the date of delivery. If the customer experiences any problems with deliveries, please contact ModuTile Customer Service. If there is a conflict with the LTL carrier or FedEx, ModuTile can assist. However, ModuTile does not reimburse for any time, travel, car rentals, or expenses incurred for customers to retrieve their freight.